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AirVPN Review
Privacy & Logging Policy
A Trusted Service, but Needs Further Verification
Here’s a summary of the information that AirVPN logs:
Data Type | Logged by AirVPN |
---|---|
Account Information | No |
Browsing Activity | No |
Date of Last Connection | No |
Device Information | No |
DNS Queries | No |
Individual Bandwidth Usage | No |
Individual Connection Timestamps | No |
ISP | No |
Number of Simultaneous Connections | No |
Originating IP Address | No |
VPN Server IP | No |
VPN Server Location | Yes |
You can read AirVPN’s full privacy policy on its website.
As shown above, AirVPN does not collect any identifying user data. It only temporarily logs your VPN server location which is then deleted once the VPN session ends. This is a far less intrusive logging policy than the majority of VPN services.
Plus, AirVPN’s diskless server network makes it impossible for the VPN to log any activity data beyond the end of the session.
It also supports anonymous payment methods, including Bitcoin, when signing up to the service.
AirVPN Needs Third-Party Verification
AirVPN’s logging policy is vague and lacks detail, so we contacted customer support for clarification.
We were informed it only collects ‘technical data’ for server maintenance purposes, but you can request for this to be deleted at any point.
We currently can’t substantiate this claim as AirVPN has not provided any real-world evidence of its no-logs policy.
Moving forward, we’d like to see AirVPN undertake an audit of its logging practices by an independent cybersecurity company. This would provide the necessary third-party verification and substantially improve AirVPN’s privacy rating.
Implementing a regularly updated warrant canary and publishing any law enforcement requests would also help to improve AirVPN’s transparency.
Trustworthy Ownership, but Troubling EU Jurisdiction
AirVPN has been around for over eleven years, formed in Italy in 2010 by a small group of activists and hackers, with the help of two lawyers. In that time it’s never faced any security scandals or been bought out by a larger company.
Originally it was operated by Iridium, a satellite communications company, but AirVPN took over in November 2012. Paolo Brini is listed as the current owner of AirVPN, which is operated from Perugia (Italy).
Even today, AirVPN is operated exclusively by activists and ‘security issues aware persons’. It’s still based in Italy, putting it within reach of EU data retention laws.
Its EU jurisdiction is particularly troubling and emphasises the need for third-party verification of AirVPN’s logging practices.
Speed
Improved Speeds in Every Location
To determine AirVPN’s speed rating, we recorded the speed of the connection between our location and AirVPN servers around the world. In each instance, we calculated an average result from several weeks of speed testing.
Below is a table displaying AirVPN’s speed test results, in full:
Previously, AirVPN was one of the slowest premium VPN services, especially across longer distances. We can confirm that AirVPN has substantially improved its connection speeds. In fact, its average local download speed increased by 30% and its international connection to Germany by 67%.
While connected to a nearby New York server, our download speed decreased from 100Mbps to 94Mbps on average. This represents a speed loss of just 6% — an excellent result.
Despite its improvement, AirVPN is still not as fast as the leading VPN services. It’s particularly evident over longer distances, with AirVPN recording an average speed loss of 31% connecting to Australia, compared to just 1% for Hotspot Shield.
To make this clearer, you can use the chart below to see how AirVPN’s average international download speeds compare to the best VPNs available:
As you can see from above, AirVPN is almost as fast as the top VPNs but there’s still some disparity on international connections.
Server Locations
38 Cities Spread Over 22 Countries
AirVPN offers one of the smallest server networks we’ve ever seen from a premium VPN service.
AirVPN only provides 200 individual VPN servers, which could lead to server congestion at busier times. Thankfully the ‘server load’ section on the app makes it easy to see which locations are approaching capacity.
AirVPN has 37 US VPN servers across 10 cities. Users in the US can choose from AirVPN servers in:
- Atlanta (5)
- Chicago (3)
- Dallas (10)
- Fremont (3)
- Jacksonville (1)
- Los Angeles (3)
- Miami (3)
- New York City (3)
- Pennsylvania (1)
- Phoenix (5)
AirVPN also has three city-level UK VPN servers (London, Maidenhead, and Manchester) and, three Canadian VPN servers (Montreal, Toronto, and Vancouver). Other countries with city-specific choices include Germany, Spain, and Sweden.
Europe has the best AirVPN coverage with 153 servers spread over 15 countries, while Asia is limited to Japan, and Singapore.
AirVPN used to maintain a Hong Kong server, but this was removed in July 2020 following escalation of China’s digital surveillance in the region.
South America is covered only by VPN servers in Brazil, while Africa is ignored by AirVPN altogether.
Streaming
AirVPN Is a Poor Choice for Streaming
Here’s a list of streaming services that AirVPN currently works with:
Streaming Platform | Works with AirVPN |
---|---|
Amazon Prime Video | No |
BBC iPlayer | No |
Channel 4 | No |
Disney+ | Yes |
Hotstar India | No |
Hulu | Yes |
ITVX | Yes |
Max | No |
Netflix US | No |
While certainly fast enough for buffer-free Full HD streaming, AirVPN doesn’t work with either Netflix or BBC iPlayer.
Because there are no AirVPN servers optimized for accessing streaming sites, it’s a case of trial and error, and we haven’t been able to unblock US Netflix for several months now.
It’s the same story with BBC iPlayer, which has always been inaccessible via AirVPN’s UK-based servers. These VPNs will stream BBC iPlayer, though.
Surprisingly, given the difficulty we’ve had accessing BBC iPlayer or Netflix, AirVPN was one of the few providers to work with Disney+ at its launc, which is great to see.
Thankfully, on AirVPN’s website there is a list of ‘blocked websites’ which users can check to see if the situation with these streaming sites ever changes.
Torrenting
P2P Allowed on Every Server
Here’s how AirVPN performed in our latest torrenting tests:
Torrenting Attribute | Result |
---|---|
Average Download Bitrate | 9.7MiB/s |
No. of P2P Servers | 200 |
Logging Policy | No Logs |
Kill Switch | Yes |
Port Forwarding | Yes |
AirVPN is, however, a strong choice for anonymous torrenting and P2P activities. One of the best we’ve seen.
Its good download speeds and impressive upload speeds, minimal logging policy and suite of advanced privacy tools (including a VPN kill switch) make it ideal for P2P activity.
Advanced torrenters will also like that AirVPN allows port forwarding on up to 20 ports simultaneously, to speed up transfers even more.
You can do this in the ‘Client Area’ of the AirVPN website. Read more about AirVPN’s remote port forwarding here.
How Does AirVPN Compare to Other VPNs for Torrenting?
AirVPN is one of the best VPNs for torrenting, but how does it compare to the competition?
We’ve put together this table for you to compare AirVPN on factors like bitrate and advanced features:
Bypassing Web Censorship
Should Work in China with Some Manual Configuration
Currently, the only way to connect to a VPN server in China is to use the OpenVPN protocol over SSL, which encrypts your OpenVPN ‘fingerprint’ to make it undetectable. This is simple enough to do on desktop but more complex on mobile.
If you want to connect out from China on mobile devices using AirVPN you’ll have to install OpenVPN files and do some manual configuration – there are step-by-step guides on the website to walk you through the process.
AirVPN should work to bypass censorship in Turkey, Iran, and other highly-restricted countries. This is due to its range of additional obfuscation tools such as SSH/SSL tunneling and access to Tor through the VPN.
Its limited server network is bad news for speed, though, as it means you may find yourself having to connect to an AirVPN server far away from your physical location.
Security & Technical Features
One of the Most Secure VPN Services We’ve Seen
In the table below, you can see which VPN protocols, encryption ciphers, and additional security features AirVPN uses:
Protocols | Available in AirVPN |
---|---|
IKEv2/IPSec | No |
OpenVPN (TCP/UDP) | Yes |
SSL VPN | Yes |
WireGuard | Yes |
Encryption | Available in AirVPN |
---|---|
AES-128 | No |
AES-192 | No |
AES-256 | Yes |
Blowfish | No |
ChaCha20 | Yes |
Security | Available in AirVPN |
---|---|
Diskless Servers | Yes |
DNS Leak Blocking | Yes |
First-party DNS | Yes |
IPv6 Leak Blocking | Yes |
Supports TCP Port 443 | Yes |
VPN Kill Switch | Yes |
WebRTC Leak Blocking | Yes |
Advanced Features | Available in AirVPN |
---|---|
Ad Blocker | No |
Dedicated IP | No |
Double VPN | No |
SOCKS | No |
Split Tunneling | Yes |
Static IP | No |
Tor over VPN Server | Yes |
Tracker Blocker | No |
AirVPN is a fantastic choice if pure privacy is your priority. Encryption is via top cipher AES-256 and the software runs on OpenVPN or WireGuard, which offer the best balance between security and performance.
The VPN kill switch is an essential feature to protect you in case of connection drops, and AirVPN also operates its own DNS servers, keeping your personal information confidential.
AirVPN’s protection against DNS, IPv6, and WebRTC leaks was also proven to be 100% effective in our latest tests.
You can use AirVPN to access the Tor browser, giving you an extra layer of encryption should you need it. The desktop app also offers ‘doublehop’, a feature that routes your traffic through an intermediate server to help avoid geolocation censorship.
Device & OS Compatibility
Compatible with All Major Platforms & Routers
Apps
- Windows
- Mac
- iOS
- Android
- Linux
- Router
AirVPN offers custom VPN apps for:
- Microsoft Windows
- macOS
- Android
- Linux
There is also an AirVPN setup guide for iOS, however, it requires installation of third-party OpenVPN software. We advise iOS users to use VPNs with custom apps for iPhone or iPad instead.
AirVPN is also supported on DD-WRT, pfSense, Tomato, and AsusWRT routers, but again has to be manually installed and configured. This means AirVPN isn’t a very good choice if you want a plug-and-play VPN service.
You can have up to five simultaneous connections, too. Other providers offer more, but this should cover most people’s devices.
Games Consoles & Streaming Devices
- Apple TV
- Amazon Fire TV
- Chromecast
- Nintendo
- PlayStation
- Roku
- Xbox
AirVPN offers a native VPN app for the Amazon Fire TV and Fire TV Stick. It can also be used with a range of other games consoles and streaming devices either by connecting them to a configured router or sharing the VPN connection from another device running the software.
There are no manual set-up or troubleshooting guides for any of these devices, but you can find lots of useful hints and tips in AirVPN’s online forums.
Ease of Use
Apps Are Cluttered, Intimidating, and Difficult to Use
The Eddie client is one of the least accessible we’ve reviewed.
AirVPN’s settings list is separated into tabs, each with loads of different options. This is where it could get confusing for less experienced VPN users, so we like that there’s an option to reset all settings to default just in case.
VPN server selection is way more difficult than it needs to be – the list is long and there’s no search feature. Even worse, each VPN server is named after a star, which gets frustrating after a while when all you want to do is choose a city and connect.
Customer Support
24/7 Live Chat Makes up for Limited Resources
Here’s an overview of AirVPN’s customer support resources:
Customer Support | Available in AirVPN |
---|---|
24/7 Email Support | No |
24/7 Live Chat Support | No |
Chatbot | No |
No | |
Email Support via Online Form | Yes |
Live Chat Support | No |
Online Resources | Yes |
Tutorial Videos | No |
AirVPN says that its customer service isn’t outsourced in order to provide “high-quality support,” however a lack of live chat and slow email replies can be frustrating when you just have a simple question.
We like the extensive knowledge base on AirVPN’s website though, which includes a FAQs section divided up by topic. There’s also a whole host of AirVPN community forums covering every topic you could think of, so you may find you don’t actually need to contact the support team very often.
Price & Value
Longest Plan Is Excellent Value for Money
Each AirVPN pricing plan includes the same features but they get cheaper on a monthly basis the longer the subscription you sign up for.
A single month of AirVPN is the most expensive option at $7.76, but this can be reduced by 53% on the 2-year plan, which is just $3.65 per month. You can also opt for the 12-month plan which comes out at $4.52, with a saving of 42%.
Payment & Refund Options
- American Express
- Bitcoin
- Bitcoin Cash
- Giropay
- iDeal
- Mastercard
- Monero
- PayPal
- Visa
AirVPN offers a three-day free trial, which can be obtained by sending a message to the support team and using the coupon code they send you.
We received it in less than a day, but people have reported on the forums that they were left waiting for a code for over 24 hours.
There’s also a 30-day money-back guarantee, increased from a stingy three days. It is ‘no questions asked,’ thankfully, and refunds are usually back in your bank within two working days.
AirVPN accepts the largest range of payment methods we have seen from any provider. This includes most major credit cards, PayPal, and a whole array of cryptocurrencies. Lots of international options are also accepted, such as Alipay and Giropay.