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NordVPN vs ExpressVPN
Simon Migliano
Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more. Read full bio
We recommend ExpressVPN over NordVPN if you can afford it. ExpressVPN unblocks a wider range of streaming services, features more user-friendly apps, and provides faster download speeds thanks to its exclusive Lightway protocol. However, NordVPN is a close second, offering more security features at half the cost of ExpressVPN.
NordVPN and ExpressVPN are our two most highly-rated VPN services, but they have some major differences. Depending on your needs, one may be a better fit for you than the other.
We’ve thoroughly used and tested both VPNs for over 8 years, using our extensive review process.
In this guide, we compare ExpressVPN and NordVPN in 10 key test areas, including speed, streaming ability, and price, to help you decide which one is best for you.
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Overview: NordVPN vs ExpressVPN
Here’s a summary of how NordVPN and ExpressVPN compare in all 10 of our testing categories:
Note: Points closer to the edge signal a better rating in that category.
ExpressVPN provides faster speeds when connected to nearby servers, making it ideal for general web browsing. On the other hand, NordVPN excels in speed when connecting to servers that are far away, making it a better choice for streaming geo-blocked content from other countries.
NordVPN
ExpressVPN
Speed Rating
9.7
9.7
Local Download Speed
95Mbps (5% loss)
97Mbps (3% loss)
Average International Download Speed
86Mbps (14% loss)
85Mbps (15% loss)
Local Upload Speed
94Mbps (6% loss)
91Mbps (9% loss)
Ping
8ms
8ms
Time to Connect
8.4 seconds
1.5 seconds
Fastest VPN Protocol
WireGuard (NordLynx)
Lightway
ExpressVPN provides slightly faster speeds than NordVPN.
ExpressVPN Is Faster than NordVPN on Nearby Servers
To test NordVPN and ExpressVPN local speeds, we used the app’s automatic server selection feature. In NordVPN, this is called ‘Quick Connect’. In ExpressVPN, it’s named ‘Smart Location’.
We found that ExpressVPN’s speeds are slightly faster on local connections. When using it, our download speeds dropped by just 3% to 97Mbps. NordVPN caused our speeds to slow to 95Mbps, an 5% drop.
ExpressVPN is slightly faster than NordVPN.
Both VPNs provide ample speed for most online activities, but ExpressVPN offers a slight edge in raw download speeds.
NordVPN Is Faster for Long-Distance Connections
To stream geo-blocked video content in HD and 4K, a VPN needs to have fast download speeds on international connections.
We recorded ExpressVPN and NordVPN’s download speeds while connected to servers in four different continents from our test location in the US. Here’s a table showing our results:
Server Location
NordVPN
ExpressVPN
UK
90Mbps (10% loss)
93Mbps (7% loss)
Germany
92Mbps (8% loss)
87Mbps (13% loss)
Japan
89Mbps (11% loss)
83Mbps (17% loss)
Australia
84Mbps (16% loss)
83Mbps (17% loss)
Our findings show that NordVPN generally outperforms ExpressVPN on international servers. Although the speed differences are not that stark, NordVPN consistently delivered faster content loading times, and we encountered no buffering issues.
Identical Ping Speed for Gaming
ExpressVPN and NordVPN are two of the best gaming VPNs we’ve tested. Both services increased our ping time to just 8ms, which was unnoticeable in use.
We played a variety of fast-paced PC games, including CS:GO and PUBG. In every case, the added latency wasn’t noticeable. We didn’t experience any input lag and all games loaded quickly.
Xbox and PS5 don’t support VPN apps, so we had to install the VPNs on our router to use them there. ExpressVPN was much easier to configure, as it’s one of the only VPNs to have a router app.
This meant we could use an online interface to easily change between server locations, like Egypt, to get easier gaming lobbies. With NordVPN, we had to manually download and configure OpenVPN files, which was more difficult and time-consuming.
Online games were lag-free when using both VPN services.
Streaming
Winner: ExpressVPN
ExpressVPN has a slight edge over NordVPN when it comes to streaming geo-blocked video content. While both VPNs are excellent at accessing popular platforms like Netflix, Max, BBC iPlayer, and Disney+, ExpressVPN goes a step further. It unlocks 1 additional Netflix library, offers access to a broader range of DAZN regions, and supports Hotstar.
NordVPN
ExpressVPN
Streaming Rating
9.8
9.9
US Netflix
Yes
Yes
No. of Netflix Libraries
17
18
BBC iPlayer
Yes
Yes
Max
Yes
Yes
Smart DNS
Unreliable
Yes
ExpressVPN works with a wider range of global streaming services than NordVPN.
However, ExpressVPN offers access to more popular Netflix libraries than NordVPN. Only with ExpressVPN could we stream content from sought-after regions like South Korea, India, and the Netherlands.
You can see the exclusive Netflix regions accessible through each VPN in the table below:
Using both NordVPN and ExpressVPN, we accessed all popular American streaming services on every server, including HBO Max, Disney+, Hulu, and Prime Video.
Here’s a table showing how well the VPNs performed at unblocking US streaming services:
Streaming Service
NordVPN
ExpressVPN
Disney+
Yes
Yes
Amazon Prime Video
Yes
Yes
HBO Max
Yes
Yes
Hulu
Yes
Yes
MLB.tv
Yes
Yes
No matter which VPN you choose, you’ll be able to stream popular US streaming sites and apps from anywhere.
We unblocked shows like ‘Curb Your Enthusiasm’ on Max via ExpressVPN’s US servers.
NordVPN Is a Better Choice for BBC iPlayer
In our experience, NordVPN works more often than ExpressVPN with UK streaming services, like BBC iPlayer.
We successfully accessed the platform across a range of devices using all of NordVPN’s UK servers.
NordVPN is one of the most reliable VPNs for streaming BBC iPlayer.
Previously, we had to rely on ExpressVPN’s browser extension or Smart DNS tool to access BBC iPlayer. Though the VPN app worked effectively in our most recent tests, there’s no guarantee it always will in the future.
Both NordVPN and ExpressVPN support other UK content platforms like Channel 4 and ITVX. They also offer extensive server networks in the UK, providing a wide range of UK IP addresses for reliable access.
Privacy & Logging Policy
Winner: ExpressVPN
ExpressVPN offers a slightly higher level of privacy compared to NordVPN, primarily due to its strict stance on not complying with court orders to share user data. However, neither VPN log any identifying data, and both privacy policies have been verified by independent audits.
NordVPN
ExpressVPN
Privacy & Logging Rating
8.8
9.2
Logging Policy
No Identifying Data
No Identifying Data
Jurisdiction
Panama
British Virgin Islands (BVI)
Independently Verified
Yes
Yes
ExpressVPN’s privacy policy clearly lists what information it doesn’t collect from a user.
ExpressVPN Logs More Data Than NordVPN
NordVPN and ExpressVPN are both very private VPN services. Neither service collects any information that could identify you from your online activity.
However, ExpressVPN retains slightly more information than NordVPN. It logs the date of connection, server location, and the total amount of data transmitted during the network session.
Here’s a table showing what information NordVPN and ExpressVPN log:
NordVPN
ExpressVPN
Bandwidth
No
Yes
Connection Timestamps
Yes
Yes
Device Information
No
No
DNS Queries
No
No
Email Address
Yes
Yes
IP Address
No
No
Server Choice
No
Yes
URLs Accessed
No
No
Still, neither service collects personally-identifiable activity data. Both VPNs have been subject to external audits to confirm this, with the most recent audits conducted in 2024.
In short, NordVPN and ExpressVPN can be trusted with your most sensitive web traffic.
Both VPNs Are Based in a Private Jurisdiction
Both VPN companies are located in privacy-friendly jurisdictions: the British Virgin Islands (BVI) for ExpressVPN and Panama for NordVPN.
Panama and the British Virgin Islands are located outside of international intelligence-sharing alliances, like the Five Eyes, where companies are not compelled by law to store any sort of user information.
NordVPN and ExpressVPN are both based in privacy havens.
However, NordVPN has admitted that, if ordered by a court of law, it could start keeping activity logs of specific users under criminal investigation. This is unlikely to ever be implemented, though, and would be noted in the VPN’s monthly transparency reports to inform its users.
But it’s still worth considering if you’re a privacy-focused user. ExpressVPN has not said either way what action it’d take in the same situation.
Security & Technical Features
Winner: NordVPN
Our research found that NordVPN is marginally more secure than ExpressVPN. NordVPN uses reputable encryption ciphers and protocols, like WireGuard and ChaCha20, while ExpressVPN uses proprietary alternatives. ExpressVPN also leaks your true IP address when changing servers on macOS.
NordVPN
ExpressVPN
Security & Features Rating
9.9
9.6
VPN Protocols
WireGuard & OpenVPN
Lightway & OpenVPN
Encryption Cipher
ChaCha20 & AES-256
AES-256
Kill Switch
Yes
Yes
Leak Protection
Yes
Yes
First-Party DNS
Yes
Yes
Open-Source Apps
No
Browser Extension Only
Colocated Servers
Yes
No
We used Wireshark to verify NordVPN encrypted our internet traffic.
NordVPN Uses a More Trusted Protocol
The main difference between NordVPN and ExpressVPN in terms of security lies in their choice of VPN protocols and encryption methods.
NordVPN uses WireGuard (NordLynx) and ChaCha20. WireGuard is an open-source VPN protocol that’s used by many other VPN services. We consider it best-in-class due to its balance between strong security and fast speeds.
ExpressVPN instead uses its proprietary Lightway protocol with AES-256 for encryption. Lightway has performed extremely well in our speed and security tests, but it’s simply not as trustworthy as a widely-used protocol like WireGuard.
Both VPNs also include Perfect Forward Secrecy, a 4096-bit RSA key, and SHA-512 HMAC authentication.
To test how well both VPNs encrypt network traffic, we analyzed our data packets using Wireshark. As you can see in the screenshots below, both VPNs successfully encrypted our web data. Our traffic was shown as random strings of text and not plain text.
We used Wireshark to check that NordVPN kept our internet traffic encrypted and secure.
Alternatively, both VPNs allow you to manually select other protocols, like OpenVPN. For the best performance, we recommend sticking with the automatic protocol selection.
ExpressVPN’s Kill Switch Is Less Secure on macOS
A kill switch stops your IP address from leaking outside of the VPN tunnel if your connection drops.
To verify that the VPN’s kill switches work as advertised, we tested them using our bespoke kill switch testing tool. This monitors IP address leaks after an unexpected internet disconnection.
We found that ExpressVPN’s macOS client leaked our true IP address when changing server locations. Although the app did warn us about this issue, we would prefer if the leak didn’t occur in the first place.
By contrast, NordVPN’s kill switch successfully prevented our IP address from leaking on every platform.
ExpressVPN leaked our IP address when switching to a different server.
Here are our full kill switch test results:
Windows
macOS
Android
iOS
NordVPN
No leak
No leak
No leak
No leak
ExpressVPN
No leak
Leak when changing servers
No leak
No leak
NordVPN’s kill switch is also more customizable than ExpressVPN’s. As well as the system-wide option, its app kill switch allows you to set kill switch rules for specific apps. This is useful if you need certain apps to always maintain network access, such as for cloud syncing and file-sharing.
Both VPNs Block Most Ads and Trackers
ExpressVPN includes a free ad and tracker blocker called Threat Manager in all its VPN apps.
In contrast, NordVPN’s ad and tracker blocker, known as Threat Protection, is only available with its more expensive ‘Plus’ tier subscription.
These features are designed to enhance your browsing experience by blocking advertisements across a variety of websites, including popular platforms like Google, Twitch, and YouTube.
Our VPN ad-blocking tests found that Threat Protection and Threat Manager both block 60% of ads. Additionally, we discovered that Threat Protection is more effective at blocking analytic trackers, whereas Threat Manager excels in filtering out social trackers
You can see how NordVPN’s ad and tracker blocker performed in the graph below:
NordVPN Includes Many More Advanced Features
ExpressVPN comes with a limited amount of bonus features. Both it and NordVPN have split tunneling and RAM servers, but NordVPN also includes a lot more.
Most significantly, it has an excellent double VPN feature and its dedicated IP address functionality was excellent at avoiding CAPTCHAs on search engines.
Here’s a table comparing the advanced features included by NordVPN and ExpressVPN:
Additional Feature
NordVPN
ExpressVPN
Colocated Servers
Yes
No
Custom DNS
Yes
No
Dedicated IP Address
Yes
No
Double VPN
Yes
No
Onion over VPN
Yes
No
Remote Device Access
Yes
No
SOCKS5 Proxy
Yes
No
We were particularly impressed with NordVPN’s remote device access feature. Called Meshnet, this allows you to securely route your traffic through any of your other devices. For instance, you can set up your PC to act as a VPN server when you’re away from home.
That said, all of these features come at a cost. NordVPN’s customization options make the app feel cluttered and less accessible for beginners compared to ExpressVPN.
NordVPN is more affordable than ExpressVPN on most pricing plans. For the first 2 years, NordVPN is less than half the price of ExpressVPN. However, NordVPN’s prices increase significantly after the initial subscription period. To pay monthly, both VPNs cost similar — $12.95 for ExpressVPN and $11.99 for NordVPN. ExpressVPN does offer a free trial on iOS and Android, too, whereas NordVPN only has one on Android.
NordVPN
ExpressVPN
Price & Value Rating
8.5
7.5
Monthly Subscription
$11.99 / month
$12.95 / month
2 Years Subscription
$3.29 / month
$6.67 / month
Credit Card
Yes
Yes
Cryptocurrency
Yes
Yes
Money-Back Guarantee
30 Days
30 Days
Free Trial
7 days (Android)
7 days (iOS & Android)
NordVPN is cheaper than ExpressVPN and offers a 7-day free trial on Android.
NordVPN Is Significantly Cheaper than ExpressVPN
NordVPN’s cheapest monthly price is $3.29, compared to ExpressVPN’s cheapest price of $3.29 per month. NordVPN is initially significantly cheaper than ExpressVPN on a multi-year plan.
However, NordVPN’s prices increase significantly once your initial subscription period expires. For instance, its 12-month price increases from $4.99/month to $8.29/month after the first year.
This makes it almost the same price as ExpressVPN, whose 12-month plan costs $8.33 after the first year.
If you’re not ready to sign up for a multi-year VPN subscription, then there’s not much of a price difference between ExpressVPN and NordVPN from the outset. ExpressVPN costs just an extra 94¢ a month.
ExpressVPN Has a Free Trial on iOS & Android
Both VPNs offer a genuine seven-day free trial when signing up on Android. ExpressVPN also offers this on iOS, whereas NordVPN does not.
Although the VPN free trial can only be initiated from a mobile device, we found that you can sign into other devices, like Windows and Fire TV, afterward.
NordVPN and ExpressVPN also offer a 30-day money-back guarantee, which can be initiated on any device. It’s a no-questions-asked policy, which essentially becomes a VPN free trial.
NordVPN has a larger server network of 6,328 servers in 111 countries, compared to ExpressVPN’s 3,000 servers in 106 countries. However, ExpressVPN allows you to get IP addresses from a broader range of regions, including specific US states, giving you more localized options.
NordVPN
ExpressVPN
Server Locations Rating
9.9
9.9
Countries
111
106
Countries with City-Level Choice
6
14
Servers
6,328
3,000
NordVPN and ExpressVPN both have servers in almost every country.
NordVPN Has Servers in 5 More Countries than ExpressVPN
NordVPN has servers in 111 countries, while ExpressVPN’s server network consists of 106 countries.
Though the vast majority of countries are covered by both, NordVPN is the only VPN of the two that lets you get an IP address from some notable regions, like the UAE and Nigeria.
Here’s the number of countries covered by NordVPN and ExpressVPN in each continent:
Continent
NordVPN
ExpressVPN
Asia
27
26
Africa
7
6
Europe
46
47
North America
15
13
Oceania
4
3
South America
12
10
However, ExpressVPN provides more specific city-level locations — triple the amount of NordVPN. This is particularly useful for appearing to be from a specific US city to avoid sports blackouts.
NordVPN, on the other hand, has a much larger number of servers, with over 6,328 compared to ExpressVPN’s 3,000.
Typically, the benefit of a larger server network is to minimize server congestion and improve performance. However, we didn’t notice any difference in our testing given that ExpressVPN’s 3,000 10Gbps servers have more than enough bandwidth.
Apps & Ease of Use
Winner: ExpressVPN
ExpressVPN’s apps are simpler to use and work identically across all platforms. Unless you want extra customization at the cost of usability, then ExpressVPN is the better option.
NordVPN
ExpressVPN
Ease of Use Rating
9.5
9.9
Clicks Required to Connect
1
1
Consistent App Design
No
Yes
Simultaneous Connections
10
8
Desktop Apps
Windows, macOS, Linux
Windows, macOS, Linux
Mobile Apps
Android, iOS
Android, iOS
Browser Extensions
Chrome, Firefox, Edge
Chrome, Firefox, Edge
Streaming Devices
Android TV, Apple TV, Fire TV
Android TV, Apple TV, Fire TV
Smart DNS
Yes
Yes
Router App
No
Yes
ExpressVPN’s apps are more user-friendly than NordVPN’s.
All of ExpressVPN’s Apps Are Easier to Use
ExpressVPN is more user-friendly than NordVPN on every platform and device. You can connect to an ExpressVPN server by pressing the large connect button.
NordVPN is less intuitive. The connect button is small and hidden in the top right corner. The interface is also cluttered with advanced options, which you may or may not want to see.
All of ExpressVPN’s apps look almost identical across operating systems, too, so it’ll feel familiar even when switching between its mobile and TV app.
Here’s a video of us connecting to both NordVPN and ExpressVPN side-by-side:
NordVPN has a slight advantage if you want to use your VPN on multiple devices, though. You can have 10 active connections running with NordVPN and 10 with ExpressVPN.
Desktop (Windows & Mac)
ExpressVPN’s Windows and macOS apps are a lot easier to use than NordVPN’s. ExpressVPN’s apps are minimalist, consisting of a large connection button and a simple list of server locations.
NordVPN’s desktop apps instead use an interactive map visualization of servers. We think this adds complexity without adding much functionality.
NordVPN’s desktop apps are less intuitive to use.
Confusingly, NordVPN has two separate apps available for macOS. The App Store version includes Double VPN and obfuscated servers but doesn’t have a working kill switch. The one available on the NordVPN website has a kill switch but doesn’t have the other features.
Mobile (Android & iOS)
We prefer ExpressVPN’s mobile apps to NordVPN’s. ExpressVPN’s iOS and Android apps look almost identical to the desktop versions. NordVPN looks and functions differently.
ExpressVPN keeps the same large connection button and simple user interface. On a smaller mobile screen, NordVPN has to bury many of its options in tabs and settings screens. We found it hard to find certain options, like changing DNS servers or connecting to a dedicated IP address.
ExpressVPN’s apps look similar across devices, NordVPN’s don’t.
That said, we don’t particularly like the design of ExpressVPN’s Android app. It shows you stats on the home screen about the length of your VPN session and the IP address of your VPN server. We don’t think these are useful. You can hide them, but they are enabled by default.
NordVPN also allows you to use its app in dark mode, whereas ExpressVPN doesn’t. We found ExpressVPN to be too bright to use at night when switching between apps.
Streaming Devices (Fire TV, Android TV & Apple TV)
ExpressVPN is a better choice for Firestick, Android TV, and Apple TV devices. It stands out due to its compatibility with an extensive range of content libraries and a user-friendly interface.
Unlike NordVPN, ExpressVPN’s Fire TV app also includes a kill switch. This function adds an extra layer of security, especially useful when concealing Kodi streaming activities from ISPs. In contrast, NordVPN lacks this feature, potentially exposing your IP address during internet connection losses.
Previously, we criticized ExpressVPN’s TV app design as it was difficult to know which button is selected. Thankfully, the VPN has responded to feedback and now the apps are permanently in dark mode. This change enhances the contrast, significantly improving visibility and ease of navigation within the interface.
Smart DNS
Both VPNs include a Smart DNS feature with every subscription. Smart DNS connects you to a DNS proxy server in a different country. It can be set up on devices that don’t allow VPN apps, like Smart TVs and game consoles.
However, we found ExpressVPN’s Smart DNS tool (named MediaStreamer), is much better than NordVPN’s.
MediaStreamer works with over 100 streaming services and changes proxy servers depending on the service you open. For instance, it redirects you to a UK DNS server for BBC iPlayer and a US one for US Netflix.
By contrast, NordVPN’s Smart DNS only works with American streaming services. Plus, it only streams two content platforms. You can see how both services compare in the table below.
Streaming Service
NordVPN Smart DNS
MediaStreamer
US Netflix
No
Yes
Disney+
Yes
Yes
BBC iPlayer
No
Yes
Prime Video
Yes
Yes
HBO Max
No
Yes
Hulu
No
Yes
If you plan on using a VPN to watch geo-blocked content on a Smart TV or games console, then ExpressVPN is the better choice.
Browser Extensions
ExpressVPN’s browser extensions are far more fully-featured and secure than NordVPN’s. ExpressVPN’s extension is a controller for the desktop app, which needs to be running for the extension to work.
This means that even traffic outside your browser, like messaging and cloud syncing, is also included in the VPN tunnel. With NordVPN, only the traffic inside your browser is routed to a VPN server.
ExpressVPN’s Chrome extension looks just like the desktop app.
ExpressVPN’s extensions also include browser-specific privacy and security features. By default, the add-on will block WebRTC, prevent HTML5 geolocation leaks, and force unsafe websites to use HTTPS.
Of the above features, NordVPN’s browser extensions only block WebRTC.
Router App
ExpressVPN is a much better VPN to use on a router. Unlike NordVPN, it has a native app for many Asus, Linksys, and Netgear routers. It is simple to install, set up, and use.
To streamline the setup process, ExpressVPN offers its own Aircove range of routers, which come with the VPN app pre-installed. This conveniently saved us approximately half an hour, as it eliminated the need for manual configuration on a third-party router.
It has a GUI for changing servers, selecting VPN protocols, and connecting specific devices to different server locations. You simply use it in the same way you’d use any other ExpressVPN app.
ExpressVPN is one of the only VPNs to have an app for routers.
With NordVPN, there’s no app to use. Instead, the installation process is complicated and you’ll have to download a new file every time you want to change server location.
Torrenting
Winner: ExpressVPN
ExpressVPN is better than NordVPN for anonymous torrenting. It supports torrenting traffic on all its servers, unlike NordVPN, whose standard servers reroute P2P traffic through an additional server, which can reduce speeds.
NordVPN
ExpressVPN
Torrenting Rating
9.0
9.3
Average Download Bitrate
9.8MiB/s
9.4MiB/s
Logging Policy
No Identifying Data
No Identifying Data
Kill Switch
Yes
Yes
Port Forwarding
No
No
We tested ExpressVPN on the torrent client, qBittorrent.
ExpressVPN Supports P2P File-Sharing on Every Server
With ExpressVPN, you can download torrent files using all 3,000 servers in 106 countries.
Unlike NordVPN, every one of these servers is optimized for P2P activities, ensuring a fast connection for torrenting regardless of the server you choose.
ExpressVPN’s entire server network supports P2P traffic.
NordVPN requires you to connect to specific P2P servers to download torrent files from that location.
These servers are not immediately visible and are located at the bottom of the server list, which meant we missed them the first few times we used the VPN for torrenting.
Additionally, when we connected to a non-P2P server, our traffic was rerouted through P2P servers in the Netherlands or Canada.
This rerouting resulted in slower speeds, as the P2P traffic had to travel through additional servers, which were also further away.
To secure P2P connections, both VPNs use either AES-256 or ChaCha20 encryption and come with a robust kill switch. This ensures your real IP address won’t leak outside of the VPN tunnel, even if your connection drops.
Fast Bitrate Despite No Port Forwarding
Disappointingly, neither VPN includes port forwarding.
Port forwarding is an advanced P2P feature that lets you bypass your router’s NAT firewall. In most cases, this will increase the speed of your connection.
That said, NordVPN and ExpressVPN downloaded torrent files faster than almost every other VPN. Using our 10MiB/s connection, NordVPN recorded an average bitrate of 9.8MiB/s and ExpressVPN was 9.4MiB/s.
Here’s how quickly we were able to download a 20GB torrent file compared to when we had no VPN connected:
Download Bitrate
Time To Download 20GB Torrent File
No VPN
10MiB/s
32 minutes
NordVPN
9.8MiB/s
33 minutes
ExpressVPN
9.4MiB/s
34 minutes
As you can see, NordVPN and ExpressVPN add virtually no time to torrenting, even when downloading large torrent files.
You can also view us speed testing NordVPN and ExpressVPN in real-time in the video below. Both VPNs finish downloading the file at almost exactly the same time.
Bypassing Censorship
Winner: ExpressVPN
ExpressVPN is a superior choice for bypassing web censorship in countries like China, Turkey, and Russia. We found that ExpressVPN worked in China 14% of the time, whereas NordVPN’s apps are always blocked.
NordVPN
ExpressVPN
Bypassing Censorship Rating
6.5
9.0
Reliability in China (past 3 months)
0%
14%
Obfuscation Method
Dedicated obfuscated servers
Always-on obfuscated servers
NordVPN Doesn’t Work in China, ExpressVPN Does Sometimes
NordVPN used to be a reliable option in China, but its performance has gotten much worse. It hasn’t worked in China since March 2022.
On the other hand, ExpressVPN has also experienced a drop in performance, yet it manages to function intermittently. In our tests, ExpressVPN has been able to access blocked websites in China 14% of the time over the past three months.
We particularly liked how the VPN service maintains an updated list of compatible servers on its website, just in case your connection stops working.
As you can see in the video below, ExpressVPN is one of the only VPNs that work in China without the need for manual configuration.
Using ExpressVPN to bypass China's VPN ban.
Customer Support
Winner: ExpressVPN
Both VPN services excel at customer service, but we found ExpressVPN’s online guides and videos to be better than NordVPN’s. However, NordVPN’s automated chatbot is excellent for providing quick answers to basic questions.
NordVPN
ExpressVPN
Customer Support Rating
9.7
9.8
24/7 Live Chat
Yes
Yes
Initial Contact
Chatbot
Human
Email Support
Yes
Yes
Phone Support
No
No
Online Resources
Yes
Yes
Video Tutorials
Yes
Yes
Setup Guides
Yes
Yes
Forum
No
No
Average Time to Respond
38 seconds
126 seconds
NordVPN’s Chatbot Is Much Quicker than ExpressVPN’s Support Agents
To measure the punctuality and knowledge of both VPN’s customer support departments, we asked them a range of questions. We recorded how long it took to get the correct answer.
Here’s how NordVPN performed:
Question
Response Time
Human Support Required
Question Answered Correctly
What type of encryption does NordLynx use?
10 seconds
No
Yes
Does NordVPN’s Smart DNS work with US Netflix?
5 seconds
No
Yes
What NordVPN server do you recommend for China?
20 seconds
No
Yes
Does NordVPN use virtual server locations?
1 minute 55 seconds
Yes
Yes
Here’s how ExpressVPN performed:
Question
Response Time
Question Answered Correctly
What type of encryption does Lightway use?
3 minutes 5 seconds
Yes
Does MediaStreamer work with US Netflix?
1 minute 20 seconds
Yes
What ExpressVPN server do you recommend for China?
1 minute 15 seconds
Yes
Does ExpressVPN use virtual server locations?
2 minutes 45 seconds
Yes
As the table shows, we were able to get an answer from NordVPN’s customer support much quicker than with ExpressVPN.
This is mainly because NordVPN uses an automated chatbot. We don’t typically like these, but NordVPN’s is an exception. It’s much more knowledgeable than the ones from other VPN services.
We particularly like how it provided the answer in the conversation window. Other chatbots often just send a link to a support page.
ExpressVPN exclusively uses human live chat agents. Although we usually prefer this, ExpressVPN’s support department takes too long to respond. They also clearly follow a conversation script, which adds even more waiting time.
NordVPN’s chatbot provides an answer almost immediately.
For more advanced questions that the chatbot can’t answer, you’ll get put through to a human NordVPN support agent. Even then, they responded almost a minute faster than ExpressVPN.