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X-VPN Review

Two screenshots from X-VPN's desktop app side by side

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Fact-checked by Callum TennentAdditional Testing by Harry Ferrigno

Our Verdict

6.0/10
How is this calculated?

We calculate the VPN service’s Overall Rating by combining the ratings of several testing categories. Each category is weighted as follows:

  • Privacy & Logging Policy: 20%
  • Speed: 20%
  • Security & Technical Features: 15%
  • Streaming: 15%
  • Ease of Use: 10%
  • Torrenting: 5%
  • Server Locations: 5%
  • Bypassing Web Censorship: 5%
  • Customer Support: 5%

Learn more by reading our VPN testing and review methodology.

X-VPN is a freemium VPN service that excels at streaming with a huge network of 8,000+ servers. Its website, logging policy, and general transparency have improved hugely, but we can’t ignore its ties to China, reliance on close-sourced VPN protocols, and poor results in our speed tests. Overall, X-VPN is a solid choice for streamers but its free version is awful and not worth using.

Ranked #31 out of 62 VPNs

X-VPN Category Ratings

  • 8.8/10
  • 4.7/10
  • 4.6/10
  • 3.3/10
  • 9.2/10
  • 4.5/10
  • 6.5/10
  • 7.5/10
  • 8.0/10
  • 6.0/10

X-VPN Pros & Cons

  • Works with US Netflix, Disney+, Max, and more
  • 8,000+ VPN servers in 64 countries
  • VPN apps for most devices including Apple TV
  • Easy to set up and connect
  • Free tier has unlimited data

  • Slow connection speeds
  • WebRTC leaks on Chrome extension
  • Close-source proprietary protocol
  • Expensive subscriptions
  • Slow average bitrate
  • Ownership has ties to China

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

X-VPN is a lesser known freemium VPN service based in Hong Kong and developed by Free Connected Limited.

Recently, X-VPN has implemented several improvements to its service including adding open-source protocol options, like WireGuard, and redesigning its website. As a result, we’ve re-tested the VPN and updated our review accordingly.

X-VPN Key Data

 Paid
Free
Data CapUnlimitedUnlimited
Download Speed64Mbps53Mbps
Logging PolicySome User LogsSome User Logs
Data LeaksYesNo
JurisdictionHong Kong (Privacy-Hostile)Hong Kong (Privacy-Hostile)
Servers8,000+1
IP Addresses8,000+1+
Countries with Servers641
US NetflixYesNo
TorrentingPermittedRestricted
Simultaneous Connections51
Works In ChinaNoNo
SupportLive ChatLive Chat
Cheapest Price$5.99/mo over 12 monthsFree
Free Trial7 Days (Payment Info Required)-
Money-Back Guarantee30-day Money-Back Guarantee-
Official WebsiteXVPN.io

Privacy & Logging Policy

Unproven Logging Policy & Ties to China

4.6/10
How is this calculated?

We analyze and dissect the VPN service’s logging and privacy policy. A VPN should never log and store:

  • Your real IP address
  • Connection timestamps
  • DNS requests

Headquarters outside of 14 Eyes or EU jurisdictions are also preferable.

Our main concern with X-VPN is that its boardroom has ties to mainland China, a country hostile to both VPNs and digital rights. While it claims to collect minimal data, we can’t trust this until it's proven by an independent audit or real-life court case.

Ranked #35 out of 62 VPNs for Privacy & Logging Policy

Here’s a table showing all the information that X-VPN logs:

Data TypeLogged by X-VPN
Account InformationYes
Browsing ActivityNo
Date of Last ConnectionNo
Device InformationYes
DNS QueriesNo
Individual Bandwidth UsageNo
Individual Connection TimestampsYes
ISPNo
Number of Simultaneous ConnectionsNo
Originating IP AddressNo
VPN Server IPNo
VPN Server LocationNo

You can read X-VPN’s full privacy policy on its website.

As shown above, X-VPN doesn’t log enough data to identify you. It does collect connection timestamps, but these are deleted within 48 hours. We’d like to see X-VPN reduce this timeframe to 15 minutes, like NordVPN does, or to stop logging them entirely.

X-VPN also collects information about your real-life location, but this is limited to country-level data. This is not enough to de-anonymise you, even combined with connection timestamps.

Previously, X-VPN logged different data types depending on the device in use which was confusing and arbitrary. Thankfully, the service now uses a single logging policy for every platform and device.

An extract from the beginning of X-VPN's privacy policy

X-VPN’s privacy policy clearly outlines its logging practices.

X-VPN has also completely overhauled the design of their website, which now looks professional and polished. While this doesn’t affect its logging practices, it does make the product feel more reputable.

Plus, X-VPN uses diskless servers which means any activity logs are periodically wiped and it offers multiple anonymous payment methods.

Though greatly improved, we’d feel more assured about X-VPN’s logging policy if it was verified by an independent audit or even a warrant canary.

Links to Chinese Ownership

X-VPN is owned by Free Connected Limited, which was incorporated in July 2017 and is based in Hong Kong.

We do not consider Hong Kong a privacy-friendly jurisdiction due to its ties to the Chinese government, a body which actively bans VPNs and engages in digital surveillance of its citizens.

Our free VPN ownership investigation revealed that X-VPN does have links to mainland China, which is a privacy concern for the reasons stated above.

Jin Li, the company’s director, and Chengdu Zhuozhuo Technoloy Co, the sole shareholder, are based in the Sichuan province of China.

Speed

Slow Speeds in Almost Every Server Location

3.3/10
How is this calculated?

We calculate the VPN’s speed rating using our download speeds, upload speeds, and ping (latency) measurements.

We regularly test the VPN’s local and international speeds using a dedicated 100Mbps internet connection in New York, USA.

Using the Everest Protocol, we recorded poor connection speeds on nearly every X-VPN server we tested. Our speeds decreased by 36% on nearby servers and as sharply as 84% while connected to a South Africa server. We were unable to improve X-VPN's mediocre speeds regardless of which protocol we selected.

Ranked #50 out of 62 VPNs for Speed

To test X-VPN’s speeds, we connected to X-VPN servers in six different continents. We connected to each location using a 100Mbps connection and aggregated the results into an average.

Here’s a table displaying X-VPN’s speed test results:

As the data indicates, X-VPN slowed our download speeds to 64Mbps on a local connection. This is a poor result and means X-VPN is one of the slowest paid VPNs we’ve reviewed. There are currently over 30 VPNs we review that register faster local download speeds than X-VPN.

Its international speeds are also particularly poor for a paid service, with an average download speed of 32Mbps across all locations.

You can expect data-intensive activities such as HD streaming, torrenting, and online video games to be especially slow while using X-VPN. We’d recommend using one of the leading VPNs for speed, instead.

You can use the chart below to see how poorly X-VPN’s speeds compare to top-shelf VPNs over short and long distances:

Comparison chart showing X-VPN's average local and international speed performance against top VPN services.

As shown above, X-VPN’s local speeds are around 33% slower than the leading VPNs on average. Over international connections, its average download speed is exactly 56Mbps slower than IPVanish.

X-VPN Free Speed Test Results

We couldn’t apply our full speed testing methodology to X-VPN Free as our VPN connection was periodically interrupted to encourage an upgrade to the paid version.

After repeated reconnections, we were eventually able to speed test X-VPN Free’s iOS app.

Below are the speed results we recorded using X-VPN’s free version:

As expected, X-VPN Free is even slower than its paid counterpart with an average download speed loss of 47%.

Although this isn’t the worst result for a free VPN, its limited server network and persistent ads means we can’t recommend using X-VPN Free.

Server Locations

Large Server Network Covering 64 countries

9.2/10
How is this calculated?

The key factor for calculating this rating is the global spread and coverage of the VPN’s server network.

We also consider the total number of servers, the number of city-level servers, and the number of IP addresses available.

X-VPN offers IP addresses from a respectable 64 countries, with city-level options in 7 of them. Even more impressive is its 8,000+ server count which is higher than most VPN services we’ve tested. However, its free tier is limited to one server location only.

Ranked #11 out of 62 VPNs for Server Locations

Globe with a blue flag
64 Countries
Image of a city landscape
87 Cities
Image of a pink marker
8,000+ IP Addresses

X-VPN lets you connect to servers in the following locations:

Continent Number of Countries
Europe 31
Asia 21
North America 3
America 4
Africa 3
Oceania 2

You can use X-VPN to connect to servers in popular locations such as the US, UK, Canada, and India. These more sought after locations also include city-level servers, so you can connect to a specific city within the country.

X-VPN provides coverage in regions typically less served by VPN services, too. There are servers at both ends of Africa (Egypt and South Africa), multiple servers in the Middle East, and options in South America.

X-VPN Server List on Android

X-VPN’s server network encompasses all six inhabited continents.

While X-VPN doesn’t match the server locations offered by top-shelf VPNs like ExpressVPN or Surfshark, its total server count is one of the largest available. With 8,000+ virtual servers, it’s unlikely you’ll experience any server congestion or issues connecting to a server.

You can see how X-VPN’s server network compares to our highest-rated VPNs in the table below:

X-VPN Free Server Coverage

If you tap or click the power button on X-VPN Free it automatically connects you to the nearest server.

While you don’t get to choose or know the server location beforehand, an X-VPN representative told us that there are 10 free server locations and IP addresses you can be assigned to.

All 64 paid server locations are listed in the free VPN app, but if you click on one X-VPN will prompt you to upgrade. This became quite annoying after we had used the app for a few hours.

Streaming

Dedicated Servers Unblock Most Streaming Platforms

8.8/10
How is this calculated?

This rating is calculated by how many different streaming services and regional content libraries the VPN can unblock, and how consistently it can access them.

We test access to Netflix, Disney+, Max, Amazon Prime Video, BBC iPlayer, and many more platforms on a weekly basis.

Using X-VPN’s dedicated streaming servers, we were able to unblock US Netflix, Max, Disney+, BBC iPlayer, and more. X-VPN Free doesn’t allow you to use these servers and failed with every streaming service we tested.

Ranked #14 out of 62 VPNs for Streaming

Here’s a table showing the results of our streaming tests with X-VPN:

Streaming PlatformWorks with X-VPNWorks with X-VPN Free
Amazon Prime VideoYesNo
BBC iPlayerYesNo
Channel 4YesNo
Disney+YesNo
Hotstar IndiaYesNo
HuluYesNo
ITVXYesNo
MaxYesNo
Netflix USYesNo

You can find out X-VPN’s optimal dedicated server for each streaming service on its website.

For paid subscriptions, X-VPN includes streaming-optimized servers in 12 countries. We used these to unblock every popular streaming service we test, without fail.

While this is excellent, we’d like X-VPN to bake this into its standard servers instead of needlessly separating them out.

You can see a more detailed analysis of our X-VPN streaming tests in the following section.

Unblocks US Netflix

We used X-VPN’s US-Video-N server to successfully unblock US Netflix from overseas.

Unblocking US Netflix with X-VPN's dedicated streaming server

X-VPN’s dedicated US Netflix server always unblocked the streaming service.

The stream loaded almost immediately and we didn’t notice any video buffering or drops in the resolution.

We also tried several of the standard US server locations and were surprised to see that none of them work with Netflix. We’d like X-VPN to fix this disparity as it wastes time having to open a separate menu and locate the dedicated servers.

Better VPNs, like NordVPN, automatically assign you a server within its normal server list that works with the streaming service.

We also found that X-VPN works with Netflix Australia, but its slow international speeds meant that the stream took over 3 minutes to load.

Works with BBC iPlayer

While connected to GB-Video-B, X-VPN reliably unblocked BBC iPlayer.

Streaming BBC iPlayer's live coverage of Glastonbury with X-VPN

We used X-VPN to stream live content on BBC iPlayer.

This worked to stream both live content and on demand without any issues. However, we found that X-VPN’s standard UK servers weren’t as consistent at unblocking BBC iPlayer and often required a second or third attempt.

X-VPN Free Streaming Tests

X-VPN’s Free tier is a bad choice for streaming as it fails to unblock a single platform. This has been the case since testing began and is unlikely to change.

As X-VPN Free automatically assigns you the server closest to your real-life location, it makes it impossible to spoof your location and unblock geo-restricted content.

We even tried using our free US server to unblock localized content, like Hulu or Max, but the VPN was detected every time.

If you want a free VPN for streaming then we suggest using Windscribe Free. It can stream 6 Netflix libraries, more than either version of X-VPN, as well as Max, Hulu, and Amazon Prime Video.

Torrenting

Slow P2P Speeds & Unverified Logging Policy

4.7/10
How is this calculated?

This rating is determined by the VPN’s torrenting speeds, the percentage of servers that allow P2P file sharing, the service’s privacy and trustworthiness, and useful settings like port forwarding.

For speed specifically, we calculate the VPN’s average download bitrate using our bespoke torrenting setup.

X-VPN is a poor choice for torrenting. Its unverified logging policy and shady ownership undermines your online anonymity while torrenting. We also found its download bitrate too slow for most content types.

Ranked #40 out of 62 VPNs for Torrenting

Here’s a quick summary of how X-VPN performed in our torrenting tests:

Torrenting Attribute
X-VPN Premium
X-VPN Free
Average Download Bitrate
4.1MiB/s
2.0MiB/s
No. of P2P Servers
8,000+
1
Logging Policy
Some User Logs
Some User Logs
Kill Switch
Yes
No
Port Forwarding
No
No

We tested X-VPN using qBittorrent and a fixed 10MiB/s connection. We downloaded a 1GB test file in under four minutes with X-VPN’s paid servers. It took us twice as long when we tried to download the same file with X-VPN Free.

Torrenting on qBittorrent while connected to an X-VPN P2P server

We found it much easier to locate X-VPN’s torrenting servers than before.

X-VPN is one of the slowest torrenting VPNs we’ve tested, even on its paid plan. Its average bitrate of 4.1MiB/s compares poorly to top VPNs, like PIA and ExpressVPN, which have a download bitrate of 9.6MiB/s and 9.4MiB/s respectively.

That said, we’re pleased to see that X-VPN has improved its labeling of P2P servers, opting to append ‘BT’ to the end of the server name. Previously, it called them ‘Ultimate Line’ servers and restricted their usage to a specific VPN protocol which was confusing and arbitrary.

X-VPN’s P2P-optimized servers are not available on its free version which partly explains its awful 2.0MiB/s bitrate.

Security & Technical Features

Lacks Feature Parity across Platforms

6.5/10
How is this calculated?

A secure VPN must offer OpenVPN or WireGuard protocols, AES-256 encryption, and a working kill switch.

To calculate this rating, we also factor in additional security settings and features.

X-VPN uses secure protocols and encryption methods, alongside its proprietary Everest protocol. Its paid version also includes advanced features like multi-hop and split tunneling. However, X-VPN’s free tier lacks any extra features — most notably a kill switch on mobile.

Ranked #34 out of 62 VPNs for Security & Technical Features

You can see a breakdown of encryption methods and technical features that X-VPN has below:

ProtocolsAvailable in X-VPN
IKEv2/IPSecNo
OpenVPN (TCP/UDP)Yes
ProprietaryYes
UndisclosedYes
WireGuardYes
EncryptionAvailable in X-VPN
AES-128No
AES-192No
AES-256Yes
BlowfishNo
ChaCha20Yes
SecurityAvailable in X-VPN
Diskless ServersYes
DNS Leak BlockingYes
First-party DNSYes
IPv6 Leak BlockingYes
Supports TCP Port 443Yes
VPN Kill SwitchYes
WebRTC Leak BlockingNo
Advanced FeaturesAvailable in X-VPN
Ad BlockerNo
Dedicated IPNo
Double VPNYes
SOCKSNo
Split TunnelingYes
Static IPYes
Tor over VPN ServerNo
Tracker BlockerNo

Uses Open-Source & Proprietary Protocols

X-VPN uses a self-developed protocol called Everest to encrypt your traffic. As it’s close-sourced, we’re limited to the information provided by the VPN company itself.

X-VPN claims that Everest Protocol is built using obfuscation technology and industry-standard AES-256 encryption. It’s also compatible with several transmission protocols such as UDP, TCP, HTTP, and TLS — all of which are listed within the app.

We used Wireshark, a packet analyzer, to analyze our network traffic while connected with the Everest Protocol.

Wireshark results alongside the X-VPN PC app

X-VPN’s proprietary protocol successfully encrypted our traffic.

As shown above, X-VPN encrypted our traffic. While we can’t evaluate Everest Protocol’s strength or reliability, it will successfully conceal your online activity at the very least.

We’re also pleased to see that X-VPN has listened to our feedback by adding OpenVPN and WireGuard to its app. These are secure, open-source protocols which are widely used in the industry and will keep your traffic safe.

Reliable but Paywalled Kill Switch

All of X-VPN’s apps have a kill switch but you have to purchase a subscription to use it on iOS and Android.

This is bad practice and puts your personal data at risk if you unexpectedly disconnect from the internet on mobile.

To test X-VPN’s kill switch, we forced an internet disconnection while running our in-house kill switch testing tool. In each instance, X-VPN blocked our network traffic and no data left the VPN tunnel.

X-VPN's kill switch test results

X-VPN’s kill switch never leaked our real IP address.

Restrictive Double VPN Feature

You can enable double VPN within your X-VPN app settings to route your traffic through two VPN servers instead of one. This enhances your online anonymity by adding a second intermediary between your device and the internet.

Sadly, this feature is only available on paid plans and you can’t choose the server locations your connection is routed through. We’d like to see X-VPN implement server choice for its double VPN feature, like NordVPN and Surfshark do.

Static IP Is Limited to Mobile Apps Only

X-VPN provides a Static VPN IP feature but only for paid plans on its mobile apps. To access it, go to Advanced Features > Static IP and you’ll be presented with a choice of recent VPN IP addresses you’ve used.

These IP addresses are only stored on your device and are not logged by the VPN service.

We’d like to see X-VPN add the option of a dedicated IP address, too. This is an IP address only you can access which lets you set up IP blocklists, secure remote connections, and more.

Technical Features We’d Like to See Added

X-VPN has substantially improved its available features in recent years, but it’s still missing some advanced options. Here’s a summary of some features we’d like to see added:

  • Ad Blocker to ensure a smooth browsing experience free from ads.
  • Kill switch for free users on mobile.
  • Dedicated IP addresses for secure remote access and to bypass CAPTCHAs on search engines.
  • Multi-hop server choice to tailor your double VPN connection to your needs.

Bypassing Web Censorship

Poor for China, but Performs Well in Other Regions

4.5/10
How is this calculated?

We routinely test if the VPN can bypass strict internet restrictions in China using our remote-access server in Shanghai.

Other important factors we consider include obfuscation technologies and the availability of servers in neighboring countries (for faster connections).

X-VPN fails to connect to China on all of its protocols and servers. However, it recently implemented bespoke obfuscation technology which allows it to bypass censorship in less restricted regions.

Ranked #37 out of 62 VPNs for Bypassing Web Censorship

We tried using X-VPN on our remote Shanghai server and found our VPN connection failed to establish. This was the case with every variation of the Everest protocol we tested, as well as WireGuard and OpenVPN.

We spoke to an X-VPN representative about this and they confirmed that X-VPN does not offer service in China.

That said, X-VPN performed much better in regions with less sophisticated web censorship like UAE and Turkey. This is due to the obfuscation technology built into the Everest protocol which disguises your VPN connection as normal traffic.

Device & OS Compatibility

Dedicated Apps for Most Devices

How is this rated?

A high-quality VPN should maintain functional, fully-featured applications and browser extensions for as many platforms and devices as possible.

Our ‘Device & OS Compatibility’ assessment contributes to the Ease of Use rating.

X-VPN has apps for most major platforms, including Windows, Mac, iOS, and Android. More impressively, it has dedicated apps for Fire TV, Apple TV, and router as well as a command line for Linux. X-VPN also has a browser extension for Google Chrome.

Apps

X-VPN has native apps for the following platforms and devices:

  1. Windows
  2. Mac
  3. iOS
  4. Android
  5. Linux
  6. Router

5 Simultaneous Connections

With a single X-VPN subscription, you can connect up to 1 devices at the same time. If you want to use it on more devices, you’ll need to log out of a different device first.

This is a standard device limit, but competing services like Surfshark and IPVanish offer unlimited simultaneous connections without restriction.

Games Consoles & Streaming Devices

X-VPN can be used on the following devices by manually installing it on a router:

  1. Apple TV
  2. Amazon Fire TV
  3. Android TV
  4. Chromecast
  5. Nintendo
  6. PlayStation
  7. Roku
  8. Smart TV
  9. Xbox

You can also download X-VPN’s dedicated apps for a wide range of streaming devices, including Fire TV, Android TV, and Fire TV.

To improve, we’d like to see X-VPN add a Smart DNS tool for convenient access to geo-restricted content on games consoles and streaming devices.

We’d also welcome the inclusion of a dedicated router app to minimize the difficulty of router setup and enable wider device compatibility.

Browser Extensions

X-VPN only has a VPN extension for the Chrome browser:

  1. Chrome

Ease of Use

Simple Apps, but Some User Experience Issues

7.5/10
How is this calculated?

This rating mainly consists of the user-friendliness and intuitiveness of setting up and regularly using the VPN.

We also factor in customization settings, as well as device and OS compatibility (see section above).

X-VPN provides simple VPN apps for all platforms that aren’t difficult to activate or use. However, there are some odd design choices, like separate server lists and ads, which can make the overall user experience frustrating.

Ranked #31 out of 62 VPNs for Ease of Use

To begin using X-VPN, click ‘Get Started’ on its website and create an account. Then download the appropriate VPN app onto your chosen device.

This entire process only took us around 5 minutes to complete and you can speed it up on desktop by selecting the option to log in via mobile.

X-VPN uses a plain white app design across all platforms with a central power button that turns blue when connected. While we found it straightforward to connect to the VPN — just tap or click the button — we discovered several usability issues beyond this basic function. For example, when choosing a server or navigating the app.

Here’s a more detailed overview of our experience using X-VPN on different devices and platforms:

Desktop & Laptop (Windows & macOS)

X-VPN is identical on Windows and Mac, with the same interface and available features. While we appreciate its simplicity, its desktop apps lack the feel of a bespoke VPN app.

Its home screen doesn’t have any graphical elements, like an interactive widget, and the X-VPN logo is tiny, all of which results in a generic, bland, and two-dimensional appearance. For instance, Windscribe’s PC app includes a toggleable widget for its kill switch and its interface changes to the flag of the country you’re currently connected to.

X-VPN's apps for Windows and macOS

The apps themselves are easy enough to use and only require a single click to connect. However, we’d like to see the speciality servers for gaming, streaming, and torrenting integrated into the standard server list to make navigation quicker.

We’d also appreciate the option to resize the desktop apps, particularly the Windows client. When we tried to watch Hulu with X-VPN we found that the VPN actually obscured most of our screen, resulting in a frustrating viewing experience.

This issue isn’t as pressing on Mac as you can add X-VPN to your menu bar within the app settings.

Mobile (iPhone & Android)

X-VPN’s white-blue color palette and simplistic app design looks much better on a smaller screen, compared to its PC and Mac apps. Though better-designed, we actually found X-VPN much harder to use on mobile than on desktop.

X-VPN's apps for Android and iOS

X-VPN’s mobile apps feature a permanent banner ad along the bottom of the screen which we found distracting and annoying. Even worse, the iOS app frequently displays a full screen pop-up ad which redirects you to a webpage if you accidentally click on it.

On the free version, we discovered that you can connect to a further four server locations in the US, UK, Germany, and India, but only if you watch an unskippable ad. We found this an odd design choice and it became annoying after multiple hours of testing.

We did like that both mobile apps included a dark mode and a ‘follow system settings’ option. Moving forward, we’d like to see more mobile-specific features like iOS shortcuts or GPS spoofing for Android.

Streaming Devices (Fire TV, Apple TV & Android TV)

X-VPN’s apps for Fire TV, Apple TV, and Android TV are functional and follow the same loose design as its desktop and mobile apps.

The main menu for X-VPN's Amazon Fire TV app.

X-VPN’s Amazon Fire TV App doesn’t come with any extra features.

The apps are basic but you do have complete access to the X-VPN server network, including its streaming-optimized servers.

Its newly-released Apple TV app is its most developed, with a functioning kill switch and slick design. We also liked that we could log into its tvOS app using our mobile device. This was far quicker than manually typing in our account credentials with the overly-sensitive Apple TV remote.

X-VPN’s browser extension for Chrome is easy to set up and use.

All you need to do is add it to your browser from the Chrome Web Store. It functions in the same way as its VPN apps: simply click the power button once.

You can use it for free, but you’re limited to one server location, or you can upgrade to access X-VPN’s full server network.

X-VPN's browser extension for Google Chrome

However, we advise against using it as we recorded WebRTC leaks in our testing.

Customer Support

Excellent Online Resources, Unreliable Live Chat

8.0/10
How is this calculated?

This rating is based on our assessment of the VPN’s:

  • Live chat support
  • Email support
  • Online resources

Not every VPN offers all these support options, and they often vary in quality and response times.

X-VPN’s live chat support is not manned 24 hours-a-day, but it doesn’t tell you that. We were often unable to send a message, even when the chat window said that agents were online. The written resources are useful, with most topics covered alongside helpfully annotated images.

Ranked #23 out of 62 VPNs for Customer Support

You can contact X-VPN’s support in the following ways:

Customer SupportAvailable in X-VPN
24/7 Email SupportNo
24/7 Live Chat SupportNo
ChatbotNo
EmailYes
Email Support via Online FormNo
Live Chat SupportYes
Online ResourcesYes
Tutorial VideosYes

For most issues, we recommend you use X-VPN’s online resources rather than contacting the service directly. We found its support section easy-to-navigate with FAQs and written tutorials that resolved most of our queries. In particular, we were impressed by the router setup guide which featured usefully annotated images for each step.

If you require more help, or prefer talking to a person, we suggest emailing X-VPN directly. We found their responses genuinely helpful with a waiting time no longer than a day.

X-VPN also advertises a 24/7 live chat, which has worked in the past, but recently stops us from sending a message. You can type in your query in the text field but if you click send, nothing happens.

We’d like to see X-VPN address this issue as soon as possible.

Price & Value

Too Expensive for What It Offers

6.0/10
How is this calculated?

While we do assign a ‘Price & Value’ rating, it doesn’t contribute to the Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating isn’t just based on how cheap the VPN is, but for the overall value it offers.

X-VPN is overpriced. While it offers some solid features and benefits, even at its cheapest monthly rate you could get almost any other VPN on the market — many of them much better than X-VPN.

Ranked #26 out of 62 VPNs for Price & Value

Here are X-VPN’s available pricing plans:

  1. Monthly

    $11.99/mo

    Billed $11.99 every month
  2. 6 Month(s)

    $9.99/mo

  3. 12 Month(s)

    $5.99/mo

    Billed $71.88 every 12 months
    Save 50%

X-VPN’s annual plan represents the best value at $5.99 per month, but this is poor compared to most top-rated VPNs. For example, Surfshark is just $2.99 per month across a similar length of time.

If you prefer to pay monthly, X-VPN’s price of $11.99 is standard for a VPN service. That said, NordVPN costs exactly the same amount on its monthly plan but with a higher quality product.

For context, you can see how X-VPN’s pricing plans compare to other VPNs in the table below:

VPN Service Monthly Plan Price Annual Plan Price
X-VPN $11.99 $5.99
Proton VPN $9.99 $4.99
NordVPN $11.99 $3.29
Surfshark $15.45 $2.29

X-VPN’s Free Version

The free tier of X-VPN is awful and not worth using. Its mobile apps are full of ads and lack features, its desktop apps don’t tell you what server you’re connecting to, and you can’t stream anything regardless of which OS you use.

There are much better free VPNs available that are easier to use, include more features, and work properly.

Payment & Refund Options

Here’s a full list of payment methods that X-VPN supports:

  1. American Express
  2. Bitcoin
  3. Bitcoin Cash
  4. Mastercard
  5. Monero
  6. PayPal
  7. Visa
  8. Voucher

X-VPN provides a good selection of payment methods that covers the vast majority of regions. There’s also a 30-day money-back guarantee but this isn’t valid for some one-time payment methods, like cryptocurrencies.

You can also try out X-VPN’s seven-day free trial, activated via the App Store or Google Play. However, you must cancel within the trial period otherwise you will be charged full price.